Please send your credit card payments to:

Bankcard Payment Processing
PO Box 2557
Omaha, NE 68103-2557

You can pay your credit card bill online free of charge up to 30 days in advance. Online payments submitted prior to 11:59pm. Central Time will be posted to your account the same day. Payments submitted after 11:59pm. Central Time will be posted the next day. At our discretion, availability of funds may be delayed to ensure any payment(s) received have cleared.

Our credit department reviews and approves all requests for additional cards. Upon approval the additional card will be sent. The delivery times will vary depending on your location. However, most cards will be received within 10-14 business days of the original request.

Yes, Visa® and Mastercard® Credit Cards can be temporarily turned off. The card lock/unlock feature provides convenient, self-service control of your account if you have temporarily misplaced your credit card or if, for a limited period of time, you want to prevent yourself from using your credit card or prevent an authorized credit card user from using their credit card.

• When I lock/unlock my card, when will the change take effect?
  • Immediately
• What happens when I lock my card?
  • We will send you a confirmation email when the card is locked or unlocked.
  • We will send an email notification if a declined transaction occurs as a result of the card being locked.
  • Locking your card will prevent it from being used for new purchases, ATM withdrawals, cash advances, and online purchases from merchants that have the card on file.
  • To avoid service interruptions, locking your card will not stop recurring transactions (such as subscriptions and gym memberships) that the merchant designates as recurring transactions.  Please note that we do not control how merchants choose to designate these transactions.  Incoming balance transfers will still be processed.
  • If you’ve added your Visa® card to a digital wallet, you can still make digital wallet purchases in stores, merchant apps, and online while your card is locked.
  • If you’ve added your Mastercard® credit cards to a digital wallet, locking your card will prevent it from being used for digital wallet purchases in stores, merchant apps, and online.
  • When using our lock/unlock service, please communicate with other users on your account as the setting changes you make will apply to all cards with the same account number.
• What if the lock/unlock feature is not available on my card?
  • The lock/unlock feature is only available to owners on the account. If you don’t see the lock/unlock control, you don’t have access permissions to use this feature.
• What happens when someone tries to use my card when it’s locked?
  • We will send you an email letting you know that a transaction has been declined. If there are other users on your account, please let them know if you have locked your card because they won’t be able to use their card while it is locked.
• What should I do if I see a fraudulent charge on my card?
  • Report the fraudulent activity
    • Credit Card – call 800-444-6938

If you lose your card, contact us immediately. We'll block your account and issue you a replacement card. In an emergency situation, such as when you're traveling, we'll get you a temporary replacement card expedited.

If you need your card mailed to an address other than your current mailing address listed on your account, please call us at 888-530-3626.

Yes, your credit card(s) are good through the last day of the month.

Most likely the PIN entered did not match the PIN associated with that credit card account. For security purposes, the credit card will be captured if an incorrect PIN number is entered more than 3 times. If you have forgotten your PIN, you may request a new PIN in the Account Services section once you have logged into your account. To find out how to collect a confiscated card, please contact us.

You will find instructions on how to complete your request for a name change in the Services Tab. Requests to correct a misspelling on your card can be made online. However, if the change is due to marriage, to divorce, or other reasons, an online form must be completed and returned to our credit department accompanied by legal documentation showing the name change.

The family member must first be added to your account as an authorized user. Requests to add a family member or other persons to your account as an authorized user can be requested online in the Account Services section. All requests for additional cards will be reviewed for approval by our credit department.

An authorized user may make purchases on the account. An authorized user cannot be enrolled online or make changes to the account.

A joint cardmember receives a card in his or her name and has the same privileges as the primary cardmember. He or she will also share full responsibility and liability for the account. Adding a joint cardmember to the account is subject to credit review, including a credit report in the name of the person to be added. A joint cardmember must be at least 18 years of age.

Yes. You can use your credit card at any supported ATM 24 hours a day, 7 days a week. All you need is your card and Personal Identification Number (PIN) - the secret code that lets you access your account from an ATM.

Note: Applicable fees may apply.

Up to seven years of statements will be available online. Any transactions posted to your credit card account since the last statement will also be available.

Yes, you can activate your credit card online in the Account Services section of Online. This option will only appear if your credit card account requires activation.

There are several types of alerts that you may request to receive on the Account Alerts page for your credit card account(s). Learn more about account alerts.

After filling out a credit card application and clicking Submit, we will begin processing your application. In just a few moments, you will have a response. If you've been approved, you will receive your new card in the mail. If we need more time to process your application, you will hear from us shortly. Instant approval is not available on all credit card products.

1. Login to your online account.
2. Click on "Credit Card Account Services".
3. Click on "Request Limit Increase"

Visit your nearest branch or call us at 1-888-530-3626.

Did you know you no longer need to call to set up travel notifications? The best tool you have when you travel is your cell phone. If we have your mobile number on file, we can contact you while you're traveling to confirm activity as needed.