GenAI in Banking Is Enhancing Customer Experience

In a recent interview with PYMNTS.com, Cory Mann, FNBO's Vice President of Product, discussed the transformative role of Generative Artificial Intelligence (GenAI) in the banking sector. He emphasized that GenAI is already impacting financial services by helping banks analyze customer spending patterns and predict future cash flows.

Mann highlighted the importance of leveraging GenAI to enhance both customer-facing interactions and internal operations. For example, at FNBO the technology is used to process vast amounts of customer feedback, enabling timely and efficient issue resolution.

Establishing a stable foundation that combines available data with strong governance and oversight when integrating GenAI-powered innovations is essential, Mann said. This approach ensures that new technologies are implemented securely and seamlessly, maintaining the trust of customers.

Looking ahead, Mann called for collaboration between GenAI providers and banks to enhance fraud detection capabilities. Partnering can help swiftly identify and address fraudulent activities, safeguarding the financial industry against emerging threats.

For a more in-depth understanding of how banks are integrating GenAI into their operations, watch the interview with Cory Mann and read the article.