We at FNBO would like to thank the service men and women that protect our freedom, and we want to help you understand your rights under the Servicemembers Civil Relief Act (SCRA). The SCRA provides financial relief and protections to eligible military personnel serving on active duty. As an active-duty member of the United States Military, you may be eligible for SCRA benefits and protections on the following products, including but not limited to:

• Line of credit, credit card and installment loans.
• Mortgage and home equity secured loans.
• Consumer, commercial and small business loans.

Active-duty members of the military, including those described below, who received their loan or credit prior to active service may be eligible for an interest rate reduction benefit and reduced payments. In addition, you may be protected from non-judicial foreclosure and repossession of property without a court order.

Eligibility:

• Active duty in the Army, Navy, Air Force, Marine Corps, Space Force, or Coast Guard, including reservists serving on active duty.
• National Guard service for more than 30 consecutive days under federal orders issued by the President or Secretary of Defense.
• Commissioned officers of the National Oceanic & Atmospheric Administration and Public Health Service on active service.
• FNBO may also extend certain benefits to the spouse of a covered servicemember, even if the servicemember is not on the account.
• FNBO may also extend certain benefits to full-time National Guard (AGR) servicemembers who are called to active service by the Governor or State command for more than 30 consecutive days.

Active Duty Order Submissions:

To apply for SCRA benefits, you must provide a copy of your military orders or any type of document that the Department of Defense deems a substitute for official orders calling you to active duty service along with a cover letter requesting the benefit and if applicable, a marriage license. You will receive a notification by mail once your request has been reviewed. You may provide your documentation using any of the following methods:

• Fax: 402-633-2520
• Mail: SCRA, 1620 Dodge Street Omaha, NE 68197-3113.
• For secure email options, call us at 855-868-8446 Monday through Friday 8:00am to 4:00pm CST.
• In-Person at any FNBO branch.

Please specify all accounts you are requesting benefits for. If you are requesting benefits for a Slice by FNBO loan please specify this in your request. Please be sure to include contact information in case we need to reach out to you with additional questions.

Additional Information:

• Servicemembers have up to 180 days from the date military service is completed to request benefits and provide the above documentation.
• Your SCRA benefits do not relieve you of your responsibility to make your payments on time, nor do they prevent us from reporting past due payments to credit bureaus. If you're having trouble making your payments, please contact us so we can help you manage them.
• By notifying lenders of your military status you may receive foreclosure and repossession protections. FNBO is committed to providing benefits above and beyond what is required under the SCRA. Within 30-days of receipt, FNBO will inform you of the determination of your request by mail. Please direct any questions to the SCRA Centralization Team for details.

Call: 855-868-8446

FAQs

What is SCRA?

The Servicemembers Civil Relief Act (SCRA) is a federal statute that provides financial relief and protections to eligible military personnel serving on active duty.

Do we provide benefits for retired military?

SCRA benefits apply to military personnel who are actively serving.

Do benefits apply to my spouse?

Yes, we would need a copy of the marriage certificate to review the account for benefits.